Distributor
DEVISE FACTORY Koji Nakajima

Operation Manager
Hiroyuki Hayashi

Postal Code
546-0035

Address
5-16-20 Yamasaka, Higashisumiyoshi-ku, Osaka-shi, Osaka, Japan

Explanation of charges other than the product price
Shipping, C.O.D. and bank transfer charges may apply in addition to the product price, such as delivery charges, cash on delivery charges, bank transfer charges.

Order validity period
Within 7 days of ordering. If payment is not received within 7 days of placing an order, it will be assumed that there is no intention to purchase and the order will be automatically cancelled.

Defective goods
We take all possible measures to ensure the quality of our products, but please contact us in the unlikely event that the product is damaged, stained or different from the ordered product. We will accept returns or exchanges of defective goods only if they are unused and within 7 days of receipt. We will bear the return shipping costs incurred when returning or exchanging defective goods.
We do not accept returns or exchanges for customer reasons, such as size exchange, different image, etc., or for products that fall under any of the following categories.
Please note that we cannot accept returns or exchanges for the following items.

- Products that have been used other than for trial fitting.
- Products that have cosmetics, perfume, etc. on them.
- Items with cosmetics, perfumes, etc. adhering to them.
- If you have requested an exchange after 8 days of receipt of the goods.

Sales quantity
Please check each product page. The listed products are also sold at the actual shops. Therefore, stock may change even after an order has been placed. Please be aware of this before ordering.

Delivery time
Orders will be dispatched within 7 days of receipt. We will contact you if there is no stock or if the delivery is delayed.

Payment deadline
Within 7 days after we send you a confirmation email.

Time limit for return of items
Within 7 days of receipt of the items.

Return postage
We will pay for return shipping costs incurred when returning or exchanging defective goods.

Service name
DEVISE FACTORY

Telephone number
+81-6-6170-6292

Email
info@devisefactory.jp

Website address
https://www.devisefactory.jp