INTERNATIONAL Shipping & Returns

Shipping

Shipping Countries
We ship to most countries worldwide.
If you have any questions about delivery to your area, feel free to contact us at info@devisefactory.jp — we’re happy to help.

 

About Exchange Rates

For orders placed from outside Japan or when using a credit card issued overseas, exchange rates will be applied. In such cases, currency conversion fees may be charged by your credit card company.

These fees are not charged by our store, but are determined and applied by your card issuer or payment service provider.

Please also note that the exchange rate applied at the time of purchase and at the time of refund may differ, which may result in a difference in the refunded amount.
We appreciate your understanding.

Exchange rates are set independently by each service provider and are subject to change on a daily basis.

Import Duties and Taxes

For international shipments, your order may be subject to customs inspection upon arrival, and import duties and taxes may be applied when the package reaches its destination.

These charges are the responsibility of the customer.

Please note that duties and taxes vary depending on the destination country or region, and we are unable to predict or control these costs in advance.

For more detailed information, we recommend contacting your local customs office prior to placing your order.

In addition, customers are responsible for complying with all applicable laws and regulations in the destination country or region.
We kindly ask for your understanding that we cannot be held responsible for any issues arising from non-compliance.

Tracking
Once your order is ready to ship, you’ll receive a confirmation email with a tracking number. Please note that it may take up to 12 hours for tracking information to become active.

Delivery Status
After your order leaves DEVISE FACTORY, you can check delivery progress via the carrier’s tracking system. We’ll do our best to assist you, but please understand that we only have access to the same tracking details provided by the carrier.

Lost or Damaged Items
We are not responsible for any items lost or damaged during shipping.
If you experience any issues, please file a claim directly with the shipping carrier.

Customs and Import Duties
Customs duties and import taxes (if applicable) are the responsibility of the customer.
Please check your country’s import policies before placing an order.

Returns & Exchanges (for International Orders)

Return & Exchange Window
If you wish to return or exchange an item, please contact us within 14 days of receiving your order.

Return Shipping
For returns, customers are responsible for the return shipping costs.

Exchange Shipping
For exchanges, customers are responsible for the return shipping costs. 
We will cover the cost of shipping the replacement item to you.

Product Condition
Items must be unworn and in the same condition as when received.
We are unable to accept returns or exchanges for items that show signs of use or damage.



Contact

For any inquiries about shipping, returns, or exchanges, please contact:
info@devisefactory.jp

We’re happy to assist you in English or Japanese.